I have or the most part have been treated courteously. The workers are helpful. If the lines are too long they have efficient self-check out lanes where a worker is there to assist you if you need help. Recently, I have utilized their photo and optometry departments. Both were professional and answered my questions that left me satisfied. I am thrilled to have my 8mm family videos from the 80's and 90's be copied onto CD and available online taking advantage of their 2-videos for $17.00.