30 years ago I bought all my appliances from McKinney. Great store and products. 6 years ago I replaced a 15 year old clothes washer. It broke in 3 years. When I asked how they felt about selling shoddy materials McKinney guys at both locations said, "Gosh all the appliances they make these days are like that, but I'll give you $200 off an excellent machine." Okay I bit. Now 3 years later this one is broke. I called and got the same reply. I then said, "You clearly don't care. And you seem to profit from seeing me every 3 years." How dumb was I to return to McKinneys? Now I do even more research and will try to buy from a local dealer who gives a damn.