I had the worst experience ever at this salon last week. I told the "hair dresser" (more like "hair messer"!) that I wanted some subtle partial highlights and lowlights--nothing too far from my original color (dark brown). I told her that I wanted my highlights to grow out naturally, because I could not afford to keep coming in for touch-ups, so to please keep it subtle and don't bother covering up all the gray. I stressed that the color she should use should blend as smoothly as possible with the natural highlights in my hair. What she did was awful! I received wide streaks of bright blonde hair placed indiscriminately throughout the top of my head. It looks like a neon mohawk! When I confronted the manager, he said that is how they do color there! I have been getting highlights off and on for over 12 years, and I have never been treated so badly and rudely. I highly recommend you think twice before going there. I think when I saw the slovenly, tattooed girl who would be doing my hair, I should have turned the other way. Now I have to find another salon to fix this mess. I'm extremely upset. Don't let this happen to you! Tell your friends--this salon is a chop shop, and they'll disappoint you for sure.