Very unprofessional trainer. The first time I was disappointed I did not leave any reviews. The second time we were disappointed by the Petco Olive Branch trainer I was very angry at wasting my time and my money. In August I signed up and paid for a training class that was supposed to begin on September 25. When I came for the first class they did not know what I was talking about and had changed the training classes on the calendar without notifying me. My contact information was on the form that I filled out in August. Very poor customer service.