We took our schnauzer to be groomed and she came out with her neck & ear cut. Last time we took her something similar but not as severe happened and we told the groomer before hand and she assured us it would not happen this time. Not only did it happen, it was worse. My dog is miserable and in pain.. Her neck is raw! We will see the manager today but what can they do? The damage is done. Ridiculous & shame on you for rushing to make more money and cutting up an animal.