I want to preface this review by stating I am fresh out of college and have limited credit history. I came to this store based on good reviews from friends and family to buy my first brand new car. The buying experience was great! Matt, my salesperson, was very informative and took all my requests into consideration while helping me pick out a vehicle. The management was fantastic. I sat down directly with the Sales Manager to discuss the deal and was then introduced to the Business Manager who would be handling the financing. I set up a closing to go over the final figures with the Business Manager for the next day and was extremely happy with the terms negotiated for me, especially considering my limited credit. Matt had a quote ready for me from my insurance company and the vehicle detailed and fueled for me in preparation for me accepting the terms of the deal and I drove my new Jetta home that day! I could not be happier with this store, everyone was super friendly and relaxed. Best experience I have ever had buying a vehicle!
255 Middlesex TpkeOld Saybrook, CT 06475
From Business: Old Saybrook Chrysler Dodge Jeep Ram has built a reputation on providing courteous, honest service. Conveniently located off I-95 and Route 9 in the Old Saybrook Au…
1241 Boston Post RdWestbrook, CT 06498
From Business: We offer used car repair and used car sales. We have three certified mechanics on staff with two master technicians. We can handle everything from a simple tire rot…
This Dealership is absolutely amazing. The staff is extremely knowledgeable and super sweet. The sales staff is phenomenal with this understanding of the cars and being able to explain it to a girl who really knows nothing about cars. I had been looking for a car to get me to my new job, and I had been to several dealerships before. The other dealerships were trying to sell me cars that were way over priced and could have been huge issues later down the road. VW of Old Saybrook not only got me into a gorgeous Certified Jetta, but they also got me and my less than stellar credit approved at a rate that wouldn't kill me. The service staff is also extremely well versed in the cars and are great with fixing an issue in a timely fashion. I couldn't be happier with my buying experience and overall treatment here. I truly feel like I'm part of the VW family now thanks to them!
We have been taking our VW's to these guys for years but wanted to share a recent experience. Our Passat was having trouble accelerating and the check engine light had come on while on my way to work in Hartford. I called the dealership very nervous that I would not be able to make it to work. The service person (Sean) told me to bring the car right over. When I arrived he had the paperwork already filled out, a loaner vehicle waiting for me and had me off to work within just a few minutes. This kind of customer service is far beyond what I had expected and reminded me why I always go back to this dealership. Everyone today is quick to write reviews that are negative and I wanted to make sure I shared my positive experience because I think these are more likely the norm.