Our association has been with Beven & Brock for more than 21 years. Sure there have been times when service was not perfect. Yes, I have heard that over those 21 years there were times when one board or another has considered changing management companies. None did. From the Beven & Brock perspective, I am sure some of our owners and board members have been less than helpful. I have listened to some of our owners talk down to the property manager as if that manager were a servant, or worse. For all of these years, they have stuck with us, and we have stuck with them. I have only been an owner at my association for 12 years. When I was just an owner, and during the few years that I served on the board, I was always treated respectfully, and always received whatever help I needed. Maybe that is because I always tried to treat them respectfully, as that is the way I would want to be treated. I do not mean to question what "David" (see below) wrote, but I found it interesting that he completely mis-quoted Mr. Beven, saying exactly the opposite of what Mr. Beven wrote. I do not know if it was David's intent to be so misleading, but that is what he did. In my work, I try to quote people accurately, to represent what they have said accurately and fairly. I have never spoken with Mr. Beven, but I have always found Mr. Brock to be very hands on about his business, and always willing to help. Whenever there was a problem, and problems did occur, he was always available to correct the problem, at least to my satisfaction.
As a repeat renter from this company (had to move away and back due to job relocation), I've never had a less than stellar experience with this company. They've consistently been up front with the move-in cost, deposits, etc. They've been quick to respond to my requests for repairs. Sure the apartment lifestyle has some factors that are out of their control (heavy-stepping neighbors, extremely rare car break ins), but they have regularly done their best to accommodate and give all tenants a comfortable tenancy. From the majority of negative reviews I've seen about them, it seems most of these are from ignorant tenants who have neglected reading their lease in full, because most of the alleged "unfair charges, dishonest practices" etc stem from not educating yourself on your contract and on basic tenant/landlord relationships. When I moved out, I was given the option of a pre-inspection, I was told of the potential charges, and I was aware that if I did not leave the unit in it's original move-in condition (per the lease I did sign), it would come out of my security deposit along with the invoices to back up those charges. Before I search with any other company or website for an apartment, I've always checked with them first, knowing I would be more than happy to live in most of their buildings as they all have a great standard of upkeep, no matter who the manager was.
I lived in an apartment complex that was managed by 3 property management companies. Beven & Brock eventually took over a year ago. They did a lot of renovation to the apartment in order to update it (new yard, new pipes, etc.). The cons to the renovation was that it was loud, disruptive, and it was continuous. We had an 11% rent increase eventually. Mind you, what we were paying before was very cheap, so the 11% wasn't that bad (even with the increase, we were still paying way below median rents). Also, when our door was kicked in and the door frame was broken (long story, we did it ourselves :/), our apartment manager contacted the property management company, and they had someome come out within the next few days to fix it up. They never billed us for the mishap, so that was nice of them. We had a great manager at our apartment, who was the liason for us and Beven & Brock. The people who worked at the management company were a bit harder to get a hold of, unfortunately. When we moved out, we got all of our deposit back (we were lucky, because they were renovating the interior, so no cleaning fee or anything of that sort was deducted from our deposit. Overall, our experience with them was positive.