I was looking into getting my first car and my fiancee used to be in the car business and is good friends with Frank the old Used Car Manager, now who is at Crown in Lawrence, and he advised me to come to this dealership. We were planning on coming in on Saturday morning but out on a whim we showed up on friday night and were greeted by Jerry Lee Darnell and even thou it was 20 min until closing time he treated us like he would stay here all night if it meant making us happy and ensuring a spectacular experience and we felt it. That day i test drove an even better car than we were looking to get. I then came in first thing on Saturday morning and Jerry Lee was outside and greeted us the same as he did on friday. Had it not been for him and the help of the Sales manager i wouldnt be walking away, driving and owning the car I never knew I always wanted. I couldnt be happier with the car, the salesman or the experience.
8501 N Boardwalk AveKansas City, MO 64154
From Business: Thoroughbred Ford maintains an inventory of more than 1,000 new and used vehicles. It is a family-owned, full-service dealership that offers a variety of customer c…
We went there to buy a new car but we were not able to make a deal. There was no hard feelings our salesman (Bill Cole) was very understanding and he was great. As we got in our old car to leave the car would not start. Bill got the service department very fast to work on it. It turned out that a fuse blew out during the test drive the ford did on my car to see how much my car is worth. The general manager got involved and was very nice and told me that since they were last ones to drive they would fix it on there dime. They even gave me a loaner car to drive while they fix. At that point we were no longer a customer but they treated us like we were. This dealership has it all friendly and professional people, great customer service, and a quality service department. Don't go anywhere else. Go to Olathe Ford for all your vehicle needs.
I bought my first ever new vehicle here in 1994 - and was impressed with the care and help the staff provided. I purchased an 2004 Sienna two day ago and was thrilled with the same care that I received in 1994. Shannon was phenomenal, Kevin helped and was also top notch. The finance manager was exceptional and patient, answering any questions I had (I had many) and I just called with a service related question and Casey was a fount of information, offering to help any way he could. I can't say enough about these folks. I come from Topeka, KS because our local dealership is untrustworthy and has acted (in my opinion) anything but ethically in the sales department regarding used cars, with statements like "we can't be expected to check EVERY car!" I will ALWAYS choose Olathe Toyota first!!