A friend of mine suggested Cell Techs on Western in OKC to me, and I am so glad she did! My phone would no longer take a charge, so I figured that the battery was fried. Since my phone was only a little over six months old, my cell phone company would not cover it under warranty. I didn't buy the extra insurance, so the phone company wanted either $200.00 for a new phone or $75.00 for a new battery! Highway robbery! Anyway, I took my phone into Cell Techs and they took a look at my phone right there on the spot. My battery was actually fine, it was the charging mechanism on the phone that was faulty. They fixed it within a day at a fraction of the cost that my cell phone carrier was going to charge me to replace parts that weren't even broken! Cell Techs is very professional and has great customer service! I am actually going to take my iPod there very soon for a similar problem & feel very confident that I will get great results! So, before you buy a new phone, take your broken one to Cell Techs and let them have a look at it! You will be glad you did!
1716 24th Ave NWNorman, OK 73069
From Business: U.S. Cellular is a wireless carrier that focuses on customer service, delivering industry-leading innovations and maintaining an award-winning high-quality network.…
627 12th Ave NENorman, OK 73071
From Business: U.S. Cellular is the fifth-largest full-service wireless carrier in the United States, providing national network coverage and industry-leading innovations designed…
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Every time I have had a question about accessories and had to call a T-Mobile store, this NW Expressway location has ALWAYS gone above and beyond to find me the answer - where the other stores have not been so helpful...the store on MacArthur (23rd Street) literally stinks (Jason in particular might think he's just been asked to kill his grandmother rather than provide the correct answer to "do you have a holder for the DASH? - and he said "NO" but when the Rep from the NW Expwy store went so far as to call down to the MacArthur store for me to check for me (I live so much closer to MacArthur) and the Manager had to admit they had it (I had warned him not to speak to Jason) and now I get to go to the store and ask for Jason...then ask for the Manager when he tells me he doesn't have one! Anyway, my point is that when I have the time, I drive to NW Expressway to get my stuff because they provide superior customer service over the phone!
Ridiculously good customer service. July the 1st i visited for a new line for old phone. The 5th i decided to get a basic new phone for $4 a month since the visit on the 1st was so pleasant. A few clicks on her keyboard and BAM I'm hooked up to new phone, same new number. Same employee assisted both times, different crew each day and all were of like mind. They listened, replied and assisted me in what i was searching for with pricing,product and plan. If this location was able to do technical phone repairs, it'd be the god of all stores in OKC area. As it stands, it's perfect thanks to the People who occupy it.