We were initially put off by the customer service we received, because we scheduled the installation 2 months in advance and Biggs called to cancel our installation less than 24 hours before the scheduled appointment. The gentleman we spoke to was less than helpful and even suggested we should hire another company, rather than offering sufficient explanation of Why Biggs canceled, Or any reassurance they would complete the job as promised. However, we called back the following day and spoke with Elizabeth, who reassured us the company had the best intentions in mind for their customers and employees, and would do their best to satisfy us as customers going forward. Elizabeth explained it was because of their loyalty to providing good service that they would not install our shelter until the ground could sustain the weight of their equipment. Otherwise, it could potentially destroy our yard, and compromise their equipment. Due to the unexpected amount of rain this year, they were unable to complete our installation at that time, or until the ground had sufficient time to dry. We had to reschedule several times, but they were very good about letting us know sooner, so we could make arrangements. We ended up receiving the shelter almost 2 months after our original scheduled date, but the staff was very pleasant to deal with and even went above and beyond by contacting the builder of the neighborhood adjacent to ours to receive permission to access our yard through theirs. The installation itself was a seamless, efficient, and Fast process. The installation technician was timely, professional and thorough. He consulted with us on all decisions, including where to pile the grass and dirt being removed, and he walked us through each step as he navigated through the install. We appreciated the services, professional manner, and courtesy of Mandy, Elizabeth, and Doug, and would definitely recommend Biggs to others.
I reccomend everyone who needs a shelter call Biggs. When I lived in Piedmont I researched the cost and Biggs was the best price, I contracted them to put in my shelter, they did so with such precision it was like watching an artist. Then I contracted them to put in a drive for my barn. They show up when they say, the work is done so professionally and the people are just so easy to talk to and professional. After May 24th 2011, we were hit by an F5 tornado and were in our shelter when it hit. This shelter saved 8 people and 8 dogs. With the debris that was flying around the air vents and door were damaged. Biggs came out and fixed it. Immediately after the tornado hit, the crews from Biggs backhoe came on their own time with thier equipment and heped uncover those shelters that were covered with debris. I can not tell you how comforting it was to see thier faces. They knew right where each shelter was even though the landscape looked like a war zone. Additionally I had them put my next shelter in , in Norman, at my new place was also installed by Biggs, I wouldnt have it any other way.
I had Biggs Backhoe install a storm shelter recently. First off, their prices are great; the best I could find at a number of different companies. They also had a great selection. Secondly, they were great to work with. They got me scheduled within 2 weeks for install, and even rescheduled me without an issue when something came up on that date. They are always available, willing to ask any questions and extremely helpful (they even faxed some information about the shelter to OKC Permits for me, and saved a second trip there!). Finally, they have great business hours during the week and even have a weekend-on-call person (they answered at 5:30 on a Saturday afternoon!). I would highly recommend them to anyone!