The Problem: I purchased a very nice refrigerator with some very small (almost unnoticeable blemishes), everything worked while it was in the store, and I was told I have a 90 day policy. After delivery and set up, the freezer was not cooling and both ice makers stopped working and then they brought a loaner and took my refrigerator to repair. The Ugly: When you call the store for updates on your item being repaired, they are back and forth, whoever answers gives whatever knowledge they may have off the top of their head, inconsistent information, poor customer service, poor communication, no ability to schedule pick/drop off effeciently. The Good: They do follow up, they back their product, Tobey ( the daughter) is very nice, follows up, does her best, and it seems like they are making an effort to have some customer service. Follow up on Previous Review: To the person with the roaches - For all the horrified reviewers, I did not have any problems with bugs of any type.
I highly recommend Tyson's. I live in Stillwater and needed work done to a 1938 Tappan stove. No one locally would come look at it once I told them the age of the stove. Tyson's drove from OKC and fixed it with less than 30 minutes work. The price for the repair and the long-distance service charge were much, much cheaper than I expected. I asked about some additional work to the stove and he was honest enough to tell me it wouldn't be cost effective to do it. Very professional - highly recommended!
I'm very pleased with this business! I was referred here by another used appliance shop that was out of refrigerators. The appliances were all in wonderful condition- no blemishes, very clean, and very reasonably priced. The owner was very helpful and knowledgable and let us put a down payment on our fridge to hold it until we moved. I will definitely go back if needed and will refer friends here! An added bonus is my 60 day parts and service warranty!