The Problem: I purchased a very nice refrigerator with some very small (almost unnoticeable blemishes), everything worked while it was in the store, and I was told I have a 90 day policy. After delivery and set up, the freezer was not cooling and both ice makers stopped working and then they brought a loaner and took my refrigerator to repair. The Ugly: When you call the store for updates on your item being repaired, they are back and forth, whoever answers gives whatever knowledge they may have off the top of their head, inconsistent information, poor customer service, poor communication, no ability to schedule pick/drop off effeciently. The Good: They do follow up, they back their product, Tobey ( the daughter) is very nice, follows up, does her best, and it seems like they are making an effort to have some customer service. Follow up on Previous Review: To the person with the roaches - For all the horrified reviewers, I did not have any problems with bugs of any type.
These guys are great. When i was looking for a vacuum they took the time to find out what i needed. They recommended a Miele and a Riccar. Both were cool but i went with the miele. And the most awesome part was the vacuums they suggested were not even close to the most expensive ones. It was cool they made me feel like they really just wanted me to get the vacuum that would fit ME. Plus their store was definitely not what i expected from a vacuum store. To end Highly Recommended!!!!
I'm very pleased with this business! I was referred here by another used appliance shop that was out of refrigerators. The appliances were all in wonderful condition- no blemishes, very clean, and very reasonably priced. The owner was very helpful and knowledgable and let us put a down payment on our fridge to hold it until we moved. I will definitely go back if needed and will refer friends here! An added bonus is my 60 day parts and service warranty!