If you make your payments on time and have nothing to say to them, everything is just fine. If you have a question, let's say over something like online payment schedules, the account management staff is just plain rude and condescending. I purchased my vehicle from this company in July of '09. I have NEVER missed a payment and in fact am usually 3 days early with my bi-weekly payment. For some time now, they have been without an online pay portal, sup[supposedly because they were looking for a new vendor for that service. They are now using the same one they were before (as I was already registered there), and are now charging a $5.00 fee for a one-time payment for a service that used to be no charge. So, I tried setting up scheduled payments online for ACH. I didn't see anything about a $5.00 charge and not wanting to pay that charge every time a payment is made, I called to confirm whther or not it would be assessed each time. The "account manager" I spoke to was extremely rude, obviously reading from a script, and when I continued to ask questions, she said "(Oh, Lord ...), Sir, can I put you on hold?" She didn't wait for me to consent, and I sat on hold for a little over 4 minutes before she hung up. I've worked in technical support and customer service for 4 years now and had I ever treated a customer in such a fashion, I'd have been fired; no questions asked, leave your badge and headset w/ security on your way out the door!
Ask for Steve (It's at the North location...He looks like the guy from Mad magazine per his boss) but they're the best! We had a horrible time with another dealership and they took us in worked with the down payment that we had and didn't present us with a crappy car! I even qualified for a SUV (didn't want one but felt good knowing that I could've gotten one) They don't play games with you, they do WAAAAAAAAAAAAAAAAAY more than the commerical says! The commerical is an understatement as to the REAL service they provide!!!!! The people here make you feel like family! They have fun with you, make you smile but still remain PROFESSIONAL!!!!!! I will definitely recommend this dealership to everyone I know that's trying to get a GOOD car with no hassles no gimmicks no BS!!!! SERIOUSLY PEOPLE THE COMMERICAL IS AN UNDERSTATEMENT AS TO WHAT THEY REALLY DO FOR YOU!!!!! THEY'RE PEOPLE WHO APPARENTLY LOVE THEIR JOBS SO NOPE THEY DON'T PRESSURE YOU INTO ANYTHING YOU DO/DON'T WANT!!!!!!!!!!!!!!!!!!!!!!!!! They can however do away with that corney song that they play on the radio!!! That's the only stupid thing I don't like!! LOL
I have brought 2 Mustangs from Bob Moore Ford and each time it has been a great experience. The first one I brought off the lot mainly for my wife so she would have something while I was deployed (I'm in the Air Force). They took care of us and gave us a good deal, not great but good. Also while I was gone the service department did an excellent job taking care of the car and my wife's concerns and wants with the car. When I came home I decided I wanted a fully loaded '14 V6 in deep impact blue instead of the black '12 V6 we already had which only had a couple options. So I went back to Bob Moore to order one this time and Krystal Marazzi my saleswomen and Mitch the manager took care of my every need and want from order to delivery. Krystal kept me updated often throughout the entire process and they even accommodated my demands for when the car arrived at the dealership. No washing, no stickers and front license plate, lol. Overall I'm very happy with Bob Moore Ford and I will always go to them whenever I want to buy a Ford or have service needs on my pony!! -Anthony