Red Robin has the best burgers. I used to eat there quite often, and I've never had a bad meal. Their downfall is their to go service. Whenever you call, even after you pick the to go option, you still have to hold for yet another person after someone picks up the phone. The last few times I've called, they put me on hold for way too long and I ended up hanging up and going elsewhere. I even had one time where I filled out my receipt stating that I left no tip for my to go order, and when I checked my bank account, they took out $3 for a tip. They did take care of that quickly after I called though.
Today my boss decides to have a meeting at 12:00 he let me know about 10:30 of course wanted to provide lunch ran around got everyone's order called and got a wonderful person on the other line by the name of Katrina she took my order and read it back and had everything correct. Told me just come thru the drive thru when you get here, Needless to say everything I ordered was in the bags. It's been a long time that I get everything I ordered correctly for thirteen people. Thanks You So Much Katrina you made my day!!!!!!!!!!!!!!!
The food, service, and atmosphere was the best that I've received in a Soul Food Restaurant in a long time. The food was hot and cooked to order, no need to add any seasoning just hot sauce. Florence's provides a true down home family atmosphere with friendly staff (Kayla) and courtesy service attentive to the small things. The group that I was with had an opportunity to meet and take pictures with the founder/owner, who still manages the kitchen. Looking forward to my next visit to OKC!!!!