If you make your payments on time and have nothing to say to them, everything is just fine. If you have a question, let's say over something like online payment schedules, the account management staff is just plain rude and condescending. I purchased my vehicle from this company in July of '09. I have NEVER missed a payment and in fact am usually 3 days early with my bi-weekly payment. For some time now, they have been without an online pay portal, sup[supposedly because they were looking for a new vendor for that service. They are now using the same one they were before (as I was already registered there), and are now charging a $5.00 fee for a one-time payment for a service that used to be no charge. So, I tried setting up scheduled payments online for ACH. I didn't see anything about a $5.00 charge and not wanting to pay that charge every time a payment is made, I called to confirm whther or not it would be assessed each time. The "account manager" I spoke to was extremely rude, obviously reading from a script, and when I continued to ask questions, she said "(Oh, Lord ...), Sir, can I put you on hold?" She didn't wait for me to consent, and I sat on hold for a little over 4 minutes before she hung up. I've worked in technical support and customer service for 4 years now and had I ever treated a customer in such a fashion, I'd have been fired; no questions asked, leave your badge and headset w/ security on your way out the door!
Serving the Oklahoma City Area.
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7609 SE 29th StOklahoma City, OK 73110
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I was very pleased with working out a car deal with Mr. Ajouly. His sales consultants are very informative on their inventory and work with a No-Pressure attitude. I really enjoyed the friendly environment. From what I could tell, it seems Mr. Ajouly works very hard to make sure the only cars he puts on his lot are in almost mint condition mechanically and visually. I was very impressed. Overall, I was only displeased with one thing throught my entire time working out the agreement on my newly purchased lexus. This being that the store is completely a cash or bank check only dealer. However do not let this scare you off, Ajouly Auto Sales helped me get in touch with a very friendly Auto finance company that was able to not only finance me, but also able to get me completely taken care of and off the lot the very same afternoon.
I pulled in to Norris feeling down because I had been looking for a car over a month, getting the run around and loads of bs from other dealers. I was looking at cars and the finance manager came out, I told him I'm just looking, I can't afford these cars. He said give me one chance and if I can't help you I will be straight up. I walked in told him which car I wanted, jimmy the salesman came in and together they worked their magic. I was approved, no co-signer, put a low down and got a 2008 charger with only 49,000 miles on it. Brand new on inside. Even found me cheaper insurance, sent me there. I was crying by the end of my visit. Out in 45 minutes. They will get you financed, don't be discouraged.. go to NORRIS, 700 South MacArthur ask for Jimmy or Cory.. They ROCK!! I am rolling in my new charger.. Thanks Guys!! VaRita P.