UPS - United Parcel Service
901 S Portland Ave, Oklahoma City, OK 73108
TollFree: (800) 742-5877
Specialties: Cargo & Freight, Air Cargo, Custom Packing, Air Freight, Light Freight, Fragile Items
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Sitting at my desk at the front door all day waiting for my package which status is "out for delivery", checked later that day to find "Receiver was not available at the time of the first delivery attempt. A second attempt will be made." I can tell you for a fact that they NEVER MADE THE FIRST ATTEMPT BECAUSE I SIT AT THE ONLY ENTRY AND EXIT TO OUR OFFICE!! No notice of any kind was left and certainly no attempt. I call BULLSHIT and have lost complete faith in UPS. The only reliable service left seems to be FedEx. Unfortunately the company I ordered through uses UPS (undeniably Poor Service).
Shipment due to be delivered on Friday between 3:30 and 7:00. Was notified at 5:53 that it wouldn't be delivered because of the 2" of snow that fell that morning. I immediately called so I could pick it up the next day. I arrived the next morning and was told i could not pick it up because it was in the warehouse next door, there was not anyone over there (except a supervisor), and nobody would know where it was anyway. Several other people were there with the same story. Very disappointing that UPS doesn't have a contingency plan and can be paralyzed by a minor snowfall. Meanwhile, USPS delivered both Friday and Saturday on time.
Poor service, poor communication, poor delivery, poor follow through. Over the last 24 months UPS has lost multiple shipments, damaged over seventy thousand dollars in servers sent VIA UPS and took over 10 months to satisfy the claim.
Started shipment of product from New York halfway to it's destination it took off to Canada, UPS's response was nothing could be done until it got to it's redirected destination.
The latest debacle and the last straw that has UPS is on our do not use list is the failure to deliver checks that we paid for overnight delivery (Early AM delivery), but won't be delivered until the second day "NOT NEXT DAY".
Multiple calls solicited multiple responses all useless and with general apathy from UPS.
It snowed 1" here 2 nights ago. The temp remained constant between 14&17ºF. My parcel was on the vehicle slated for delivery between 2 & 6pm. Because I didn't want it sitting in the snow outside we waited for it to arrive. At 7pm I get a notification telling me due to weather it was now delayed. I called & after an hour on the phone got a supervisor to call the hub. The manager said he wouldn't redeliver today (Sat) because I didn't pay for it. Despite it being their call to suddenly pull everybody in because of unchanged weather & road conditions. I lived in Oregon for 10 years & this would be considered nice weather up there for Jan. Guess what? They don't hide inside because of 1" of snow because it usually dumps 8-18" easily. To top it all off our family dinner was ruined because of waiting here for 5 hours for something they never intended to deliver. UPS is awful. If you're the recipient they don't care what you have to say or if you're satisfied because you're not the one paying them.
My two day shipping on a package was redirected through this hub and has now turned into two week+ shipping, ordered back at the beginning of November, still waiting on the tracking to give off the departure scan from OKC. UPS needs to get on this locations booty about their terrible service, I could have gotten my package faster with free shipping through the USPS and likely in better condition than this piece of garbage service, that I paid $20+ for mind you, Get it together UPS. Hell Get it together OKC, I grew up out there and I think I finally realize the reason I moved away, since moving away it seems like every time the word "delay" gets brought up more often than not I hear the words "Oklahoma City" soon after. Get off your lazy back ends and maybe OKC wouldn't be three letters I dreaded to hear together when it came to any service ever.
This place can't possibly be indicative of UPS in general. It just can't. There's no way they'd stay in business. Trucks typically don't arrive until the sun has gone down in my area, while fedex and usps deliver before noon. My packages are, more often than not (seriously), delayed at least one day. The only time the truck arrives at a reasonable time (say 1pm) is when I'm not home and have to be there to sign for the package. Then I have to go through phone support, hold the package, and drive an hour to the distribution center to pick it up, unless I want to wait through the weekend and be sure to be home again to sign (with no earthly idea what time frame to expect the truck). I hate UPS. I absolutely hate it, and only use it when an online seller forces me to.
I have had many problems with UPS. One time their driver could not figure out where he left a package. He gave five different places where he left it. Then there was the time I ordered some special head lights. Their driver left them in the middle of my driveway while it was snowing. The snow covered the headlights. We got over 14" of snow. I used my tractor to clear my driveway. I found the headlights after I ran over them with my tractor. He did not want to get out in the snow, that is why he left them in the driveway. I had just installed a new $300.00 storm door. Three days later; their driver put a box between the door and the new storm door. Them forced the storm door closed. It broke three out of the five plastic hinges on the new storm door. I was at home, if he would had just pushed the doorbell. I would have came to the door. Their driver denied it, so they did not fix my door. I sent them a certified letter; telling them not to come on my property until they fixed my door.
I messed up my package shipping and rushed there at quarter to seven. Rachel was so very helpful and nice...saved my day. Trisha too. Because of me though, a mean lady in pink behind me yelled at Rachel. But Rachel handled the lady with such professionalism that the lady said nice things to her before leaving. I really hope these two are commended or rewarded somehow. They are definitely my UPS hero's after a very long, difficult day!!!!!!! SIX STARS FOR RACHEL AND TRISH AT UPS ON PORTLAND AVE OFF OF I40!!!! THANK YOU SO,SO MUCH!