I have a debt showing on my credit report that says I own money on a vehicle I voluntarily gave back to the Key in April 2015.I have been promised 5 call backs (3 from agents, one from a supervisor, and one from the supervisors supervisor) and NO ONE ever called me back. NO ONE can find my account information. I have been referred to their Lawyer twice who doesn’t have my account information.They finally found information on the balance I owe, not what my credit report shows. I NEVER received information saying I owe the debt. I came across it on my credit report.After finally getting them to agree to let me pay 500 per month until it is paid off, they are refusing to provide me an account summary and something saying I am paying the debt.“They are not legally obligated” I was told.I was told that they will have to get with the VP of the Key to approve summary to be sent to me and also to see how they are going to accept my payments. Still have no response or resolution after 2 weeks.