They were non-empathetic to our needs, kept being rude to us and whispering to one another. We had twins having surgery back to back that just lost their father. The surgery staff were wonderful but don't expect any positive actions from the front office. They act as though they don't like their jobs. Remember that no food and drink allowed in building at all. We brought two dolls for our twins for after surgery and one lady accused us for having pizza boxes. We told her twice that they were dolls and she didn't believe us and so we had to show her up close. Ridiculous! I don't usually write reviews but our family had several unnecessary issues with the front office staff.