I had taken 4 dogs to Soi's 4 or 5 times with wonderful results - until.....I took my little white Schnauzer in and when I came back to pick her up she had a bruised, swollen, blood vessel broken EYE! I ofcourse took her to the vet immediately and was told that the reason for the swollen eye was due to TRAUMA!! Soi had told me when I returned to pick her up that "your dog must be under a lot of stress at home and that is what happened to her eye!" Well, that is completely no true. First of all, she wasn't like that when I took her in AND my dogs live better than most people!!! What made me so angry is that I know that accidents HAPPEN!! Soi lets all of the dogs run around loose in the salon and socailize, which I absolutely LOVED about this pet salon!! And, the dogs loved it as well. But, what I don't appreciate is being told that the problem came from MY HOME!! The vet told me that the wound was caused by trauma, maybe by accidentally her being hit in the eye by another dog or from her hitting her head on the pole that the little restraint is attached to when they are grooming or cutting the nails on a dog.
If they would have just said "I don't know what happened, but your dog was somehow injured during her stay", i would have gladly returned. But, since they were dishonest with me, I will not be going back.
claimed iconBusiness Response.03/29/2010
First, we are sorry you had an unpleasant experience at our salon.
We pride ourselves on giving pets special attention and care they deserve.
Soi did not charge you that day and felt very bad for your pet.
Her goal is to satisfy customers with great service and good work and she strives all the time to meet that goal.
We are sincerely apologetic that we did not meet your expectations.