Disorganized and frustrating! I received a gift card to this store from a friend and went to get my new puppy a collar. They didn't have the collar in stock that I wanted, so we ordered it. No problem. I asked if they could just ship the collar to my house since I had or order it and they told me I would have to pay shipping and I told them that was fine and paid it. I get home and after going over my address about 3 times, she still had it wrong on the receipt (she had that I lived in Tennessee), and then 3 days ago, I receive a call from them saying "We have your collar. I know you already paid for us to send it to your house. Do you still want us to? Call us back and let us know." REALLY?! Why was this even a question?! Then today I call them because I still haven't received it when they called 3 days ago telling me they had it and asking if I still wanted it sent to my house (they are only about 10 miles away. I should have had it the next day) and I was informed it just went out in the mail TODAY. What a joke! They weren't apologetic whatsoever and didn't really care. You would think after a person paid $50 for a collar, they would try a little harder. Not the case. Just order online or go elsewhere and save yourself some grief.