OKLAHOMA EMPLOYEES CREDIT UNION
SERVING The Oklahoma City Area, Oklahoma City, OK 73105
TollFree: (877) 677-6328
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I have been a member since around 1967, my parents were members, my children have been members and now my grandchildren are becoming members. In the entire time of our family membership and many, many, many transactions, we have only encountered professional, knowledgeable personnel. The overall rating of OECU should be at the highest level possible. This credit union is second to none.
Horrible credit union. Their staff is very young and inexperienced. (Look at their social networking if you'd like to have a taste.) They have a hard time understanding the even the most basic fundamentals of business. These are hourly workers with no good supervision. A majority of them do not have a background in finance or even hours in college. It's almost like walking into a life class in a high school -- on "professional" day. Everyone is wearing their business clothes, trying to act like adults but are too involved in their phones or friends (ie co-workers) to act like adults. Rarely have I encountered unprofessional behavior of this level in a financial institution. I have pulled all of my accounts and thankfully, have moved to another institution.
Thankfully, I do not bank here. Came in to conduct a sales transaction with one of their customers and was horrified at their "we can't help you" attitude. The details of the actual transaction are unimportant but truly, these were the most unhelpful employees I have ever met. We also enjoyed their passive aggressive, over sweet "buh byes" as we left their facility. (Really, if I'd wanted to fly Southwest, I would have.) Be warned. Their customer service is as limited as their intelligence.
I had a $10,000 5 year old car for collateral and try to borrow $5,000 for my mother's funeral and they turned me down?.? Because a bunch of late payments On my current car loan( I had lost my job) but had one when I tried to get the loan... Wtf are they thinking??? Then they offered to give me the loan if I secure the loan with my own money! Lol what kind of loan is that?!? Lol I needed that money 4 other things...THEY SUCK!! P.S. mom had a great funeral!!!
I had a great experience. I have an account there (and so have my parents for forever), but I still shopped around for a great rate as I was buying my first home. I came back to them because they beat the rate of everyone else, and closed on the date I asked (which was about a month out so it was hard to do). They kept me informed and answered my questions. Even the closing company was impressed with the paperwork and communication!! Loved it. :) My parents had a very similar experience when they built their house four years ago. I'm a happy customer.