I purchased granite for my outdoor kitchen which I love but the installation of the granite was not done properly. The granite started to fall so we called them out to look at it. When the person came out to repair it he noticed it was not installed properly and said he would have to speak with the manager about whether we should pay for the repair. My sales person contacted me and told me we would have to pay for it since the warranty had expired. I explained to her that this is not a warranty matter that it is an installation matter and I should not have to pay AGAIN to have this installed properly. She told me because we didn't notice within the years warranty period they will not pay. I told her how was I to know it wasn't installed correctly until it started to fall. I also explained to her that the reason we hire a professional to install is so that it could be professionally installed. She said in a very cold way SORRY. I have had a relationship with NBS for over 6 years and told her I thought their decision was not fair and that I could no longer do business with them. She said BYE. I could not believe it. The amount of money I have spent with this store and this is how they treat me as a customer. I can afford to pay for the repair but do not think it is my responsibility.