Northwest Building Supply
5535 NW 5th St, Oklahoma City, OK 73127
Primary Phone: (405) 943-1830
Phone: (405) 946-2533
Phone: (405) 946-1414
Phone: (405) 943-1830
TollFree: (800) 943-0500
Northwest Building Supply, Inc.
I purchased granite for my outdoor kitchen which I love but the installation of the granite was not done properly. The granite started to fall so we called them out to look at it. When the person came out to repair it he noticed it was not installed properly and said he would have to speak with the manager about whether we should pay for the repair. My sales person contacted me and told me we would have to pay for it since the warranty had expired. I explained to her that this is not a warranty matter that it is an installation matter and I should not have to pay AGAIN to have this installed properly. She told me because we didn't notice within the years warranty period they will not pay. I told her how was I to know it wasn't installed correctly until it started to fall. I also explained to her that the reason we hire a professional to install is so that it could be professionally installed. She said in a very cold way SORRY. I have had a relationship with NBS for over 6 years and told her I thought their decision was not fair and that I could no longer do business with them. She said BYE. I could not believe it. The amount of money I have spent with this store and this is how they treat me as a customer. I can afford to pay for the repair but do not think it is my responsibility.
03/10/2011Provided by Citysearch -
Our experience with Northwest Builders Supply has been excellent. We are more than pleased with the products they offered and their installation. The complete remodel of our kitchen required a fair amount of demolition, and we did not experience any damage to any existing structures. The installation of the cabinets and flooring was complicated by the inevitable shifting of our 33 year old house. They handled this like real professionals making adjustments where needed to make sure the cabinets were level. They had their work cut out for them, and it looks incredible. One of our favorite aspects of our fabulous new kitchen is our tumbled travertine back splash. Northwest Builders Supply assured us it would look great against the black granite and white cabinets. They were right! It looks absolutely fantastic, and our visitors are constantly commenting on how wonderful it looks. Although there were a couple of problems with a few pieces of the cabinetry during delivery (ie, broken panel), Northwest Builders Supply made sure to remedy the problem promptly. We love showing off all the unique aspects of our Kraftmaid cabinets. Our sales rep, Dennis Burns, was incredibly helpful throughout the entire project. He was knowledgeable about the products offered, extended guidance when needed, and even came to the site to help with the install. You could tell he was interested in providing an end product that would speak well of his company. Northwest Builders Supply was also very sensitive to our scheduling needs. My wife was in and out of the hospital numerous times during the install and there was never a problem if something needed to be rescheduled. Northwest Builders Supply recreated my wife's dream kitchen and that is something for which I can never thank them enough.
Northwest has been my choice for builders supply for several years. I have done many projects using their products and have always been impressed with their workmanship and professionalism. I have gotten to know the owners over the last few years and they are a true blessing!
02/02/2011Provided by Citysearch -
Stay away from these people. NOTHING was done right the 1st, 2nd or 3rd time..Kitchen: Hand picked the granite and the layout of each cut & they scratched the best piece before it was even delivered. They tried to tell us it only needed to be waxed...They finally came out to wax it since we wouldn't pay until it was right & it wouldn't wax out..They replaced it with a marginal replacement piece. Another section was broken during installation. We had the back slash installed by another tile person. Office: They convinced us to put down ""engineered"" wood floor telling us it wouldn't scratch or buckle for @ least 20 years. We are already looking for a replacement because it did both & the manufacture AND NWBS say they never said it was resistant. Bathroom: Another total disaster, shower tile put in crooked the 1st time. Shower wall had to be moved TWICE to make room for pre-measured space for the tub. Heating element in the tile floor was replaced THREE times & still has cold spots in the middle of the floor...Ran them off for good here & found an independent to finish the tile & the built-in vanity.
Will NEVER consider using them again. We thought we would get their ""good contractors"" because we are neighbors to the owners..They only have staff sales people & supervisors..ALL work was done by contractors.
You have been warned.
11/25/2010Provided by Citysearch -
Northwest Building Supply has been airing a new commercial inviting the public to visit their new showroom to see their selection of doors and granite countertops. How misleading! First they only have about 5 or 6 doors on display, but more frustrating is the way I was treated. I dropped by one afternoon to browse; I do have a master bath remodel looming but didn't feel the need to share that information, instead asking if I could browse. Several employees made comments to each other until finally one employee came to ""chaperone"" me. Again, I explained that I wanted to browse thru the showroom but they obviously do NOT want the general public in the store. Maybe I should have brought my contractor??? I will not be using Northwest Building Supply for any of my future remodeling projects.
NBS either needs to pull the commercial or they need to do some extensive customer service training for their employees.
10/05/2010Provided by Citysearch -
I had a terrible experience when choosing Norwest to replace my kitchen countertops. They have you sign a form stating they are not responsible for backsplash damage when installing the countertop. I""am thinking OK, If they crack or break a tile or 2 during installation I would understand. I have a few extra tiles in the garage. You can imagine how suprised I was when I came home from work and seen the countertops were installed but, every 1st layer of my backsplash tile was removed with with holes in the sheetrock. Futhermore, instead of lifting my oven, they dragged it over my wood floor scratching the floor permanently. When I asked my 18yr old son what happened, he said they needed to remove the 1st layer of tile to install the countertops and if he would OK them to do so. My son told them it would be OK if they fixed the tile back like it was and they said they would. I""am thinking ok they will be back in a couple of days to fix the damage. I didn""t here from them for days so I called them. Tell told they were not responsible for the damage to the tile of the floor and would not fix the damage. I had to hire 2 contractors to fix the damage at 1400 dollars cost to me . Now they are suing me for the balance I owe them and I hired a lawer to counter sue them in district court for there damage to my home. I suggest that you avoid Nortwest building supply at all cost less you experience what happen to me. steve faulk