Years ago I use to go here often to get my keys done at that time they were always helpful and nice. I have been in twice in the last few months and I will not step foot back through their doors. The lady with red hair that runs it or owns it, not sure, is horrible. There are no words to describe her. I have no clue how the doors are open on the place with the way she treats the customers. No matter how nice you are she is going to lash out at you. I rather spend my money where ...view morepeople actually care about the customers and their business.view less
Mayfair Key & Lock Shop
24 Hour Service
- Extra Phones:
Fax Number: (405) 947-0007
The people working here lack business ethics... The appt was wrong and they showed up an hour and fifteen minutes late... Also complaining how hot it was in my home and asked me to help hold the light... I called in regards to this and the people were rude to me instead of apologetic... No way to run a business!
I bought a deadbolt which was subsequently discontinued because of bad lock design. It froze up. I called before work and only had 1 1/2 hours to get it fixed and they got a guy over very quickly. Unfortunately, the lock was beyond repair. He only charged me a trip charge. A couple of days later, I got another deadbolt and had trouble installing it. I took it to the shop and they showed me where I was going wrong and told me how to install. Didn't charge me anything and gave me ...view morea couple of keys. Worked like a charm. Five minutes after getting home, I finally had a deadbolt that worked. Very friendly and professional. Will come back next time.view less
There was a lot of heavy sighing and groaning when I asked the lady who ran the shop to cut a blank that I got from the dealer. She said, "You need to hold me harmless in case the machine slips and doesn't cut the key right". I was able to find another locksmith in the area who cut the key with no fuss.
I want to warn the furture readers that the customer service in below par. First I have not done business beyond calling for help with questions. The girl who answered the phone was very rude. The service they offer is far higher price than other locksmith services in the area. I would also add the girl had the nerve to ask if I was sure that I knew what kind of vehicle I drove. Well Im glad I have the opportunity to warn others and hopefully detour future customers from disast...view moreer. I say call them yourself and just imagine the service you will recieve based upon your first impression.view less