Worst experience and unprofessional.
I spoke with a lady and also Patric on the phone who seemed very nice and professional however, I had an apt for 10 am which was confirmed via text. I show up at 9:55 and the doors were locked. After nocking on the door for a couple min a lady opened the door. I said I had a 10 o clock were they open ? She said not yet but I could go ahead and come in. (At 9:55, really?!) I then waited an additional 15 min to be seen in which others who arrived after me were seen before me. The lady who helped me was nice but the selection was terrible. Several dresses but only 2 I liked. One of which looked very similar to dresses I've tried on else where but was twice the price. I left pretty much immediately. Everywhere else I went they knew my name when I walked in the door and had dresses set aside for me to look through based on what I told them I liked over the phone. Even with some that I showed up 30 min early they worked me in within a few min.They looked excited to see me and be apart of this special time. They wanted to help me find the perfect one and I had a lot of fun with all of them so by the time I got to JJ Kelly I was very displeased with they're service. This is a very special day that requires a very special dress in which most lady's will be spending a significant amount of money on. If I'm not treated like I'm important then I'm gone . There's no excuse . Dillard's has better service and this is supposed to be a high end bridal store.