Choose Belsey whenever possible.
My husband and I spent 3 days in OKC. We needed a taxi when we landed at the airport because our rental was backed up and we wouldn't be able to get it right away. We called Independent and was picked up by Belsey (sp*), she was very nice, welcoming, and professional. We told her we'd need a cab later that night so she gave us her personal phone number to call and said if she didn't answer to just call the main line for a different driver.
That was a terrible idea. We called later that night for a cab to Brick Town, a man picked us up (15 min approx.), ride was fine, but when we arrived at the Harkins Theater he handed my husband the receipt, my husband signed it and handed it back. When he handed it back the cab driver said in an extremely loud and rude tone "YOU'RE NOT GOING TO LEAVE ME A TIP!?" I'm sure there was a much nicer way of saying that.. It's not like we were rushing out of the cab, we were calmly sitting in the backseat, waiting for confirmation that he had everything he needed. The ride was fine so we did leave a tip, although I don't think he deserved one after his outburst.
The 2nd bad ride came 35 minutes after we called for a cab to go back to the hotel. The wait was ridiculous, it was cold out and instead of calling us to let us know they were swamped they just had us sit there and wait. That cab driver was also rude, he sounded like he hated his job and/or had been dealing with drunks all night. Which isn't my problem.. and shouldn't have an effect on how he treats the rest of Independents customers.
I'm also confused about the fairs. When Belsey picked us up her meter was on $0.00, but the last 2 cab rides meters were on $3 and $4 (almost $5) when they picked us up!?
.. and I'm glad I happened to have cash on me. The last cab ride back to the airport we only had a $20 on us. The ride costed us $18, We don't have cabs where I live, but TO ME $2 seemed like it wouldn't be a reasonable tip so I handed him my card so I could leave him $5 and he looks back and says "I don't accept cards" .. ummm.. what!? It says right on your car that you accept cards!? So I gave him the $20 I had and said that I hoped that was alright.
If all of the drivers were like Belsey I would highly recommend this cab company, if it weren't for the Cleanliness of the cars and Belsey's great personality, I would have given this company just 1 star.
claimed iconBusiness Response04/14/2014
I`m sorry that all of our drivers didn`t give you professional service like you got from Belcy. These issues were address during our drivers meeting , we want to be the best cab company in OKC and Metro. Nicole thank you for bringing these issues to our attention.