- BBB Rating:
On more than many occasions my wife and I would stop by the edmond store. We use to love going in the store on Saturdays and for the longest time there was young dark headed girl Kerry and she was always my wife's favorite and would usually always find a whole outfit for me to buy my wife !! Then one day she was gone. There was also a really helpful manager in service, Brian that was always who I would see about service on my street glide, then one day he was gone. What has become apparent is that this particular Edmond location is unable to keep employed the most impressionable ones. I've been in to Edmond a few time in the last couple of months and was never greeted, I was in there about 2 weeks ago and the "manager" was more concerned with drinking and flirting with the other gal working in parts to help me. I was looking for a part for my bike and he said he couldn't find it and would have to wait to see the parts guy when he gets back from lunch ? And he said he was the manager?I don't know who's running this store but they are running it straight into the pavement . It's sad it use to be our first stop on our Saturday rides. What's really sad is we started going to okc thunder cycles and that's where I found my part I was looking for, so next time you want to stop in this Edmond location, don't waste your time.
Stopped in to have a full lube replacement to include a fork oil change on 10/4/11 at the Okc location. I was quoted a time of 1 1/2 hours for the lube change and 3 1/2 hours for the fork oil change. I was billed for 6.6 hours of labor. I wasn't happy but paid my bill and went on my way. Three miles down the road after leaving the dealership the clutch dome cover flew off my bike and dumped hyd oil down the left side of my bike. Called the dealership to come get me cause I was stranded. The mech showed up and replaced the dome cover and we went back to the dealership. Turns out the mechanic didn't torque the bolts on the cover. Chuck is the service manager there and the only positive experience I had at the dealership. When I asked how the dealership would make this right he offered a $100 gift card and to have my bike detailed the next day. I went in the next day for the detailing and started to get a bit upset when after 40 minutes my bike still hadn't been touched! I asked to speak with the owner, Jim Strickland, who initially seemed concerned and asked how he could make it right. I told him that because of their mistake I lost 4 hours of my time and that if their time is worth $79 dollars an hour mine should be too. He agreed to give me back money for 2 hours of my time in exchange for the $100 gift card they had given the night before. I gave him the gift card but when I reminded him that I had lost 4 hours he became upset and said that I was taking advantage of his kindness! He then told me that he would not pay me for sitting and doing nothing but waiting! Even though it was because of their shoddy service that I was there waiting! The end result was that he, the owner Jim Strickland, renigged on his offer to reimberse me for 2 hours of my time, kept the gift card, and then had his guy stop cleaning my bike! Unreal! I never once raised my voice or used any profanity whatsoever so I was shocked by his actions. I am a lifetime HOG member and a proud HD rider but because of this experience I will never again take my bike to a Harley Davidson dealership.