I wouldn't send my worthless ex-husband and his bat sh*t crazy new wife to this store, and THAT'S saying something!!!
I was treated poorly from the start! They are far too overpriced and extremely dishonest in their responses to pressing questions! I did enjoy the service I received from most of the men (the first night I went in). I only had issues with the girl that claimed she was the "Manager/Owner" of the business... Uh huh... sure you are, princess! She was extremely unprofessional and refused to give me contact information for the "co-owners" of the business. She was extremely rude and kept making comments after she would walk away from me. I politely invited her to please say those things to my face or to not say them. She obliged!!! What a big girl she's growing up to be! (snark)
The short of this story, keep your recorders going and DOCUMENT EVERYTHING, you never know when it will come in handy with this place! H&H may be high priced, too, but I HAVE NEVER had poor customer service there.... EVER!!!!
This "mom and pop" business won't last if they keep treating their customers the way I was treated! News flash, it takes hard working people, like me and so many of my now very informed friends, to spend our money at your establishment to keep the lights on! Good luck and start getting your resume updated OR just start treating people right and with some of your integrity in tact!