Gigi’s in Oklahoma City, OK
After research: This is NOT an isolated incident!!!
I give a 1 star rating because ZERO star is not available!
I live in another state and wanted cupcakes delivered to a store in the mall. I know NOTHING about Oklahoma City and when I called GiGi's I asked if they were located in the mall. The associate said no but they do deliver to the mall. There was a $15 delivery fee. That was perfectly fine.
On the day of the delivery, the delivery person went to a mall and could not find the store. She called the store that was to receive the cupcakes for more information. She was angry and rude about the misunderstanding. Then, the delivery person called me and was rude and angry towards me. She said that I told them the wrong mall. I said I was sorry about what happened but I never stated the name of the mall. I did not know there was more than one mall. I stated again that I knew nothing about OKC and that I had explained that when I initially called. I also restated my initial question for her: “Are you located in THE mall.”
In addition to being rude and angry towards me and the person answering the phone at the store, she charged an additional $10 for the delivery. A $25 delivery fee when $10 was stated and the error was not my fault.
I think the person from Gigi’s should have determined WHICH mall especially when a caller states they know NOTHING about OKC. After the Gigi’s employee made the error, I should not have be charged an extra $10. It was not my error. It was an error made by Gigi’s.
Had I been charged the extra $10 but Gigi’s had been polite, it would not have been such a shock. The majority of my shopping is online and I often have items delivered. I have NEVER had someone be SO RUDE and ANGRY. More importantly, the poor little associate at the Mall store was COMPLETELY innocent and did not deserve Gigi’s wrath.
Since this episode, I have spoken with others in OKC. This is NOT an isolated episode.
To the delivery lady who made the two nasty calls: NO CUPCAKES are worth that bad behavior. Shame on you.