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Galleria Furniture

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Business Details

12

years

in Business

Hours:

Regular Hours

General Info:
At Galleria Furniture, we’re proud to bring you a better way to shop for home furnishings. Whether you want to furnish a certain room, stick to a budget, match a style or find an item with specific dimensions, it’s easy to find what you’re looking for at Galleria Furniture.
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Brands:
Acme Furniture,Aico Amini Innovations,American Drew,Barcalounger,Cheers,Coast to Coast Accents,Coaster
Payment method:
all major credit cards
Neighborhood:
Central Oklahoma City
Category:
Furniture Stores
Other Information:

Parking: Lot, Private

Bike Parking: No

Wheelchair Accessible: Yes

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Reviews

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04/14/2016

Overall

Update-They called me shortly after I last contacted them and came out to pic up the chair and I got a full refund.



They delivered a recliner to my home and after I finished up with my move I sat down in the recliner and immediately smelled a urine smell. I contacted the store and was told it was a as-is purchase so they will not do anything for me. I'm on disability and it took me a while to save up to purchase it. Now I am out the chair and the money.

01/22/2016

Overall

If u going to buy a new mattress run away from gallery furniture . first mattress they send was bad quality and they make u buy other one second look like fine the first 15 minutes next 30 minutes hurt my back. they have the worst quality and before u try a mattress they make sign a paper. no refund money. or buy an other paying 10% and after the second one who will think in buy and other one . if somebody have the same problem contact me. need several people for write a complain about return papers.

12/10/2014

Overall

NEVER AGAIN. We bought a sectional from them. the recliner on 1 end fell apart, and the material was separating from the stitches in other parts. they refuse to get on it and get it fixed for us. that was over 6 months ago and still no word. the manager their is (don) is a real a$$hole. he obviously doesn't care about anyone but himself. I know someone that works their and they proved to me that there is over a 100% markup on that crap they are trying to sale. Gary Owens the owner is a liar as well. he financed our house and promised he would report to the credit bureau for us. over a year now paying on time everymonth and still nothing. now they say they cant. they don't want to get on the ball for getting repairs done to their new houses either. Good thing I know how to fix gaps in the drywall and paint!!!!! BUY AT YOUR OWN RISK ANYTHING THESE A$$ CLOWNS ARE PEDDLING!!!!!!!!!!!!!!!!!!

11/24/2014

Overall

I wish I had NEVER purchased anything from these morons.



About 6 months ago, my husband and I bought a living room set for $2700 from them. The sales person sold us a coffee table and end table set, along with a recliner and loveseat. All were to be delivered together within a few days. The delivery day arrives and the coffee table/end tables are all of a sudden not available. They are on "backorder". The sales person LOOKED up the item in the computer on the date we purchased them and said they were in the warehouse. They said we could come to the store and pick something else out. Problem is, I picked the table set to match the decor with our other furniture. So, they said I could purchase the floor model. The flood model was scuffed and they wouldn't even give us a discount.



A few weeks pass by and the table set (which we were told to be of high quality) started to break apart. I got furious, but decided to just let it go.



Fast forward to three weeks ago. My husband and I moved into our new home and went to purchase a dining room table set and new mattress/box spring set. We went, and found a table we loved. Solid wood table and chair set for a really great price. Salesman AGAIN said it was in stock and would be delivered in a few days. SURPRISE!!! The table was in stock, but not the chairs. They said it would be a few more days. I stressed that we needed these things BEFORE Thanksgiving, OBVIOUSLY.



My husband got a call and they said they wouldn't be here until the first week in December. WE WERE LIVID! He said to come get the table and refund our money. THEN they surprisingly had the chairs and could deliver them tomorrow, Monday, November 24th.



About 30 minutes ago, I received a TEXT message from the manager stating that the chairs WONT be here tomorrow, as promised. They can TRY to get them to us by Wednesday.



Thanks Galleria for RUINING Thanksgiving.



DO NOT PURCHASE ANYTHING FROM THESE PEOPLE!!!

03/23/2014

Overall
Poor Poor Sales Man

I walked into Galleria and was greeted off the bat by salesman who seemed so excited to see me he asked

How he can help me today. I responded with I have to return a box spring I just bought and the salesman who greeted me walked off and saw another couple walking in the door he quickly ran up to them to see how he could help them. You can imagine my face as (what just happened) another salesman come over and was very kind and explained how I needed to go to back of store to return merchandise. He was very helpful even though he knew I wasn't spending any money today. To the gentleman who was nice enough to help me Thank You Sir. To the gentleman who snuffed me off

To go to another customer

To make money. We'll if

You wish to check tape I walked in around 245-300pm wearing black pants, black pea coat, black boots, dark hair. Maybe the store

Need to check tape and teach what reputation and image is to the rude salesman who walked away from me. I really really wish I remembered your name. Next time I walk in I will record

My whole interaction and display it on social media.

02/17/2014

Overall

I will never step foot in Galleria again. They don't care about customers or if you hate them. We purchased a bed and new mattress and box springs from them. Sales guy was pleasant to deal with but we found out later he lied to us about the delivery policies. He told us they would deliver our bed for $65 and take our old one. I thought that's fantastic. They did deliver as scheduled but refused to take our old one because it was a twin and not a full size like we bought. When I got home and found out I called customer service just knowing they would have a delivery truck swing back by and pick up the twin mattress. No. The woman was rude and laughed that I even thought they would send a truck by to make this right. She told me there was absolutely nothing she could do. I asked why? She was silent....Reason is because she doesn't care...the deal is done, they have the customers money and are done with me. I told her I'm done with them, she couldn't care less.

10/05/2013

Overall
AVOID AT ALL COSTS

They seem to have their business together by how nice the facility is.



Wrong. Their customer service is absolutely terrible. The salesmen just want your money and will not sell you enough coverage for your items. The manager will not call you back. No one answers the phones except the receptionist, but she's useless to discuss matters with anyways.



They will take your money and lie. If anything is their fault, they turn it back on you.

05/01/2013

Overall
couch and stain protection

Couch only year old but looks 10 years old. I'm a single woman no kids who takes real good care of my furniture. Couch very poorly made. Protection company Gaudsman sent me a bottle of crap for my coffee stain which didn't work. Wish I would have gone to Mathis br

Overall

My overall experience finding my new bedroom was exceptionally great. I had never been in the store before, and was shocked when I walked in and was greeted by a salesman (Dalton Hinton) who encouraged me to just look. I must have looked at probably 50 different bedroom sets, from cheap to way over the top, and everywhere in between. My salesman must have been able to read my mind, because as soon as I began to wonder how soon I could get the bedroom set, he approached me and said he checked stock they had it in and that he would deliver it the NEXT DAY. He also informed me about their 5 year furniture protection, which is a no brainer if I am spending 3000 dollars on the set. He stayed near me for the rest of my shopping experience, answered all my questions, and was very personable. I actually left in a better mood than when I got there.



Sure enough, the next morning a delivery driver called me and said he would be by my house between 2-4. They arrived a few min. after 4, but they were very careful setting it all up, and were respectable enough to wipe their feet before coming in. which is probably what set them back a few min. to begin with.



I would happily recommend Galleria to anyone who is looking for furniture in OK!

04/06/2013

Overall

Buyer beware! After buying living room and dining room furniture which was all damaged, I spent 4 weekends waiting on exchanges that were always incorrect or inspectors that did not show up. Obviously there is only one person working customer service and my calls were continuously ignored. After finally picking up my damaged sectional because they could not get one that was not damaged, it is now 6 weeks later and not only have they NOT refunded my account for the sectional, they added another $379 to my account for an extra ottoman. Worst customer service ever. Shop elsewhere.

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Galleria Furniture

3700 W I 40 Service RdOklahoma CityOK 73108

(405) 942-9222

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Galleria Furniture

3700 W I 40 Service RdOklahoma CityOK 73108

(405) 942-9222

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