The first red flag was when I called the more reputable spa services (Renaissance and Massage Envy) for a last minute massage and they were completely booked up. However, when I called Elements, they were completely open. Now I know why. The next red flag and mistake on my part is I didn’t take the time to read the reviews on this place. Clearly, there is a pattern of unprofessional management and poor customer service.
I would never return and would highly recommend not wasting your time and money here. This is NOT related to the massage therapist, only Tobi. Tobi needs a customer service course as she is extremely harsh and unprofessional to deal with, and there is an obvious pattern as I read the reviews. Your business won’t last with kind of leadership.