I have been receiving massages at The Body Shop for 5 years and have found them to be a very professional business for a great price. I, too, purchased several groupons. Since the coupon clearly said one per customer, I gave the others to friends. I called, made the appointment (with a new therapist because the one I had been using had left), got in immediately, and had a great massage. I did notice on the groupon page that they sold 2400 groupons. If you figure that out, over a 6 month period (the length of the groupons) that is over 400 per month. I knew they were going to be busy. So I purposely did not wait until the last minute to redeem my groupon. Why would anyone wait until the last day, then complain they couldn't get them in - when you had 6 months to make an appointment. I highly recommend The Body Shop.