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Biggs Storm Shelters, Septic & Trucking

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Business Details

35

years

in Business

YP Qualified

Oklahoma's Septic Service and Installation Experts Since 1981
Hours:

Regular Hours

Services/Products:
Complete Septic Systems Concrete Storm Shelters Driveways Land Clearing New Septic Systems Septic System Repairs Septic Tanks Site Clearing Storm Shelters Concrete Safe Rooms Steel Safe Rooms
Categories:
Storm Shelters, Excavation Contractors, Construction & Building Equipment, Building Contractors, Sand & Gravel, Excavating Equipment
Other Information:

Wheelchair Accessible: Yes

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Biggs Storm Shelters, Septic & Trucking

Reviews

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07/02/2015

We were initially put off by the customer service we received, because we scheduled the installation 2 months in advance and Biggs called to cancel our installation less than 24 hours before the scheduled appointment. The gentleman we spoke to was less than helpful and even suggested we should hire another company, rather than offering sufficient explanation of Why Biggs canceled, Or any reassurance they would complete the job as promised. However, we called back the following day and ...view morespoke with Elizabeth, who reassured us the company had the best intentions in mind for their customers and employees, and would do their best to satisfy us as customers going forward. Elizabeth explained it was because of their loyalty to providing good service that they would not install our shelter until the ground could sustain the weight of their equipment. Otherwise, it could potentially destroy our yard, and compromise their equipment. Due to the unexpected amount of rain this year, they were unable to complete our installation at that time, or until the ground had sufficient time to dry. We had to reschedule several times, but they were very good about letting us know sooner, so we could make arrangements. We ended up receiving the shelter almost 2 months after our original scheduled date, but the staff was very pleasant to deal with and even went above and beyond by contacting the builder of the neighborhood adjacent to ours to receive permission to access our yard through theirs. The installation itself was a seamless, efficient, and Fast process. The installation technician was timely, professional and thorough. He consulted with us on all decisions, including where to pile the grass and dirt being removed, and he walked us through each step as he navigated through the install. We appreciated the services, professional manner, and courtesy of Mandy, Elizabeth, and Doug, and would definitely recommend Biggs to others.view less

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05/08/2015

I wish I could add pictures of how badly they ruined my yard. It was a terrible experience and we ended up with no shelter but a destroyed front and backyard. When I called the owner came by to see the damage and stated that never happens and they would come by to fix it in the spring. We have been left with a torn up yard since early February. We went elsewhere for a storm shelter and they were able to get the job done and clean up their mess.

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09/17/2013

really bad customer service so far. I accepted my date that had been scheduled for months pushed back at the last minute and them even being late. the part that is not acceptable if somehow the truck the was due to drop off shelter after my fence had come down and big hole dug was some how accidently sent back to warehouse.. they refused to finish job on same day even after advising my yard would be unsecure with dogs, kids and values in my back yard, husband having to take off a 2nd d...view moreay and having a fencing company that had been scheduled to replace fence with plenty of time for them to finish their "4 hour job" the owner Earl refused to have the shelter broughtt back out and would not compensate at all for this even though it supposedly has never happened in his 33 years. I really hope that they come back and finish job correctly as promised. Thanks for the review already listed I will expect the contract to be in my hands before installers leave. So far I am leaving this review based on the lack of customer serviceview less

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09/11/2013
Outstanding Service!

I highly suggest Biggs for septic systems. Whether it's install, maintenance, or warranty work...this company takes care of you. Thank you!

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04/18/2013

I reccomend everyone who needs a shelter call Biggs. When I lived in Piedmont I researched the cost and Biggs was the best price, I contracted them to put in my shelter, they did so with such precision it was like watching an artist. Then I contracted them to put in a drive for my barn. They show up when they say, the work is done so professionally and the people are just so easy to talk to and professional. After May 24th 2011, we were hit by an F5 tornado and were in our shelter ...view morewhen it hit. This shelter saved 8 people and 8 dogs. With the debris that was flying around the air vents and door were damaged. Biggs came out and fixed it. Immediately after the tornado hit, the crews from Biggs backhoe came on their own time with thier equipment and heped uncover those shelters that were covered with debris. I can not tell you how comforting it was to see thier faces. They knew right where each shelter was even though the landscape looked like a war zone. Additionally I had them put my next shelter in , in Norman, at my new place was also installed by Biggs, I wouldnt have it any other way.view less

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04/10/2013

I hired Biggs for a storm shelter last of March. They gave me a install date which was OK, but I was just teasing with them and said storm season is upon us. They moved the date 2 weeks closer, even tho I was just playing around. Install date arrived and his men were right on time. I might add I live in Altus OK approx 150 miles away from Piedmont. They got started and within 2 1/2 hours was complete.Can't say enough about Biggs, they are great and true to their word. Even tho they are...view more 150 miles from here, they beat all local pricesview less

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Ryder11
04/26/2012
Storm Shelter Service Complaint

My storm shelter was installed on April 19, 2012 as I expected so there is no complaint about it. However, here is a list of other complaints:\r
\r
1. Fence removed but not replaced – upon ordering the shelter it was explained that the fence would need to be removed but would be replaced to its original state. This was a big selling point for me since we have 2 small dogs. The dogs have to be walked in the backyard on a leash until I hire someone else to fix it.\r
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2. Dirt P
...view moreile remains – it was our intention to have Biggs remove the dirt from our backyard but the crew refused to haul the dirt off.\r
\r
3. Contract never received – after being told on several occasions that the contract was sent, me nor my wife received one. I spoke to someone at Biggs the day before and was told that the work crew would bring a contract with them for me to sign. The crew did not bring the contract and we have yet to receive one. Therefore, I have to expect that the 10 year waterproof warranty is void. \r
\r
4. Phone calls not returned – I have called and left messages with the answering service but have yet to receive a call back from Biggs.\r
\r
I must say that for a company which has been in business for 30+ years and is faith based (Colossians 3:23) according to their website, I am very surprised that I am writing this complaint. This is not a matter of money but rather one of principle. I had the expectation that this job would be performed as their website states: “Our experience and integrity means that we treat each job as if it were our own.” This was not the case and I would encourage everyone to stay away from this company.
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Provided by Citysearch
03/06/2012
Outstanding!!!

No need to look anywhere else for a storm shelter. They have the best prices, selection, and warranty. Their staff is friendly and helpfull. They answer late calls even on the weekend. If you require a permit then no problem. They will fax the required info saving you a trip. They were on time, professional, and very friendly with my install. They made sure I was satisfied before leaving. They even went the extra mile to help me out with some dirt work i needed done. Saving me...view more time and money from having to hire someone. If I ever need another shelter then they will be my first call. "USE THEM"!!! You will be glad when you do.view less

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01/30/2012
I had Biggs Backhoe install a ...

I had Biggs Backhoe install a storm shelter recently. First off, their prices are great; the best I could find at a number of different companies. They also had a great selection. Secondly, they were great to work with. They got me scheduled within 2 weeks for install, and even rescheduled me without an issue when something came up on that date. They are always available, willing to ask any questions and extremely helpful (they even faxed some information about the shelter to OKC ...view morePermits for me, and saved a second trip there!). Finally, they have great business hours during the week and even have a weekend-on-call person (they answered at 5:30 on a Saturday afternoon!).
I would highly recommend them to anyone!
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Biggs Storm Shelters, Septic & Trucking

8727 Piedmont Rd NOklahoma CityOK 73142

(405) 373-2530

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Biggs Storm Shelters, Septic & Trucking

8727 Piedmont Rd NOklahoma CityOK 73142

(405) 373-2530

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