I have used Arf'n Annies to groom my Havanese since she was a puppy; she is nearly 4 years old. She starts yipping when we pull into the parking lot and I have to hold her back to get in the door. She LOVES this place. She runs in and greets all the groomers and whatever dogs are roaming about. I believe she loves these people and pets. She is always groomed the way I ask. We leave her coat longer in the winter but practically shave her down in the summer--she is very hot natured. I would recommend Arf'n Annies to anyone who is looking for a great place to have their dog groomed. Two of my neighbors also take their dogs there and they love it also.