Our office was contact today by one of wonderful customers. He informed us that there are several reviews that he felt we should take a look at. Well, we would like to write in response to the reviews. Stealing from the elderly: Superior Exterior puts everything in writing. How would it be a contract if not in writing? How would we agree to a firm amount for the job? This is false information. Superior Exterior has NEVER asked an insurance company to put checks in our company name. The insurance providers do not do this. This is for the protection of the homeowner. Again that is false information. This person states that we ask for a 15% cancellation fee. We do ask for a 15% cancellation fee and this is written rite into the contract. Its not a secret. We are protecting our interest in the project. Normally if someone would like to cancel we have no problem with that. We simply ask that you submit your request in writing and all parties walk away. We are very sorry to hear that you are unhappy with our company. Fraud: This person states that we do estimates that are far above anyone else. This again is false information. Superior Exterior works for insurance proceeds. What ever the insurance company states should be repaired or replaced is what we do. And we do the work for cost the insurance company states. We do not charge anymore or any less. This pricing is at industry standard. So we do not even give estimates. Again Superior Exterior is sorry that you are not satisfied or maybe you misunderstood how we work. If there is anything we can do for you please contact our office. Fraud Alert: You state that your contractor contacted our office? Why would another contractor call us and give away their work to us? Very interesting. Then you state that we went into your contractors office with a note stating you want us to do your work!?? I have never heard of such a thing. And why wouldn't you call our office to let upper management know that this had happened? You also state that you contacted the BBB and police. Superior Exterior has never received any such paperwork from the BBB. We would be asked to respond to your compliant. And upper management would have contacted you immediately. We have never heard from any correctional department either. Superior Exterior prides its self on excellent customer service. Please contact our office so that we may discuss this incident. Beware: You state that Superior Exterior charges extra for helping customers submit for a reinspect. This is false information. Superior Exterior provides the service of getting everything you are entitled to. We do not charge you anything for the service. We offer free roof inspections. If you are denied we go to work for you to get the roof bought. There are not fees tagged to this. If you do not get approved all parties walk away owning nothing to each other. We do prey on people who can not afford repairs! We work directly for insurance proceeds. If the insurance doesn't pay the homeowner we walk away. There are not any cancellation fees, or anything. We offer to work with you when the next storm season comes. Superior Exterior apologizes for the miss understanding. And if there is anything we can do for you please contact our office. Superior Exterior understands that there are going to be people who feel that they have had a bad experience. However we strive to do the best we can foe each and everyone of our clients. I know that there are people you will never please NO MATTER what we do. I can tell you this, we have 1000's of satisfied customers. I will encourage more customers to post positive reviews. I also understand that unsatisfied people are often the ones who usually post. So we thank everyone for their time in letting us respond to this. Please feel free to contact our office at any time. Sincerely-Superior Exterior and its staff
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I am a do-it-yourself person. I usually only contract out work that needs a licensed contractor like a plumber or electrician. I recently decided to replace my old wood burning fireplace insert with a new one. So I began by trying to get information from the online stores. They weren't really any help because they didn't know local code. So I made calls to several of the local fireplace stores all of which were pretty competitive on pricing but I wasn't really having much luck getting guidance on doing it myself, as most of them wanted to install the system for me. I called Fireplace Express and Crystal answered the phone. Now Crystal doesn't install the systems and didn't really know how to answer my questions, but she did the next best thing. She took my number down and called Jason "The Owner". After a while she called me back and told me Jason would be in the office in about 45 minutes and I could come down and talk to him about my questions. When I met with Jason, he told me all about the different types of fireplace systems from wood burning to vent less. He told me the pros and cons on all of them and didn't really try to sell me on this one or that one. He just talked to me about them. Now for my house I chose the vent less system because I don't want 15' feet of stovepipe sticking out the front of my house. The next day I came back and picked up the fireplace that I chose and while I was there, one of there installers was there picking up materials for a job he was headed out to do. He gave me his card and told me to give him a call if I had any more questions. Which I did, several times as a matter of fact. He was great, he answered his phone every time I called and gave me the advice that I needed. It has been a real pleasure working with these guys. I would highly recommend them whether you are a do-it-yourself person or you want the job done by a professional.
Our parents are elderly and we needed to have a safer shower stall that did not have a threshold, so that we could roll our mother's wheelchair into, for her bathing, so we wanted to have the old shower stall torn out, and a handicap roll-in shower stall installed, in its place. Our choice to use David Richardson as our bathroom remodeling company in Oklahoma, City, Oklahoma was a great choice, amongst the other bathroom remodeling companies that we had to choose from, in the area. It is quite obvious that the 30+ years experience that David has, in his line of expertise, really did pay off, for our family. He is the owner of the Bathroom Remodeling Creations, and was present every day, until our job was fully completed. David's overall job performance was Excellent!!! He had a very kind attitude and worked very hard, completing the job on schedule, in just a few days. He was willing to help us with whatever was needed, in order to make this project complete, with the very best quality. He worked with us, too make sure that we had everything we needed. My dad is very military minded and detail oriented. He said that, "David is indeed, a true professional and an artist". That's not something we hear from him very often in our family, lol. Thank You David, for the great work that you have done in our bathroom and making our parents, and especially my mother, very safe and happy... Ken S. Oklahoma City, Oklahoma