Well I am just an old man. In other words I have been there and done that! Over the past few years I have noticed a degeneration of the ethics of businesses and our society in general, you would have to be blind not to see it. Action Optical is what I call Old School philosophy work ethics. These people have been in business just about as long as glasses have been invented. They are always friendly, professional, caring and ready and willing to bend over backwards to make everything they do for you a rewarding experience. When you walk out of this place you may say to yourself why can't all businesses be this way. A fair and great place to business...for those of you who want your glasses in an hour then go for it. But for those of you that want to have confidence in that your eye ware was done the best they could be then by all means shop here!
I don't do a lot of reviewing, but I've been meaning to write this one for a very long time. Our family's vision has been wonderfully taken care of by Dr. Shields. He performed my husband's LASIK surgery 7 years ago, and he is still incredibly happy with the results. Dr. Shields has also cared for us throughout a number of scratched corneas, (we have 3 boys- need I say more?) as well as contact lenses, glasses and routine eye care. I have a family history of glaucoma, and in light of that, I can say that there's no other optometrist that I want overseeing my vision. He's very attentive and thorough, and the entire staff have always been incredibly kind as well as professional.
The doctors are very nice, patient and thorough. The customer service that comes with the fitting however, leaves MUCH to be desired. Neither of my two kids was even fitted. They did not check to see if the frames were the correct size, or if their eyes were centered in the lens. Even after me asking. During the second kid, an employee wouldn't get out of the chair for us to be helped! I have 6 kids along with my husband. They could've had a lot of business but instead I will buy glasses from Eyemart. Disappointed.