I had work scheduled. The day they were to do the work the worker said the measurments were wrong and the door would not fit. He said someone would call me later that day to set up another time. After about a week and a half I called and they scheduled another time. When the worker came back out (after getting an estimate for the work and the worker reviewing what was needed on the day he came out) they did not have all the material they needed. He ended up putting a new door in and placing the old rotted seal back up around the door, filling rotted out areas it with cement. Got a new door with a ruff, nesty looking door seal. Everyone notices it.
Of course City Glass is busy, I would expect any business that puts out a good product at a very fair price to be busy. Every time I have went to the North May location, they have customers in their waiting room area. They write up custom orders quickly & thoroughly, then move on to the next customer. I've never had to wait too long. I think they are all experienced & helpful with suggestions. I have recommended them to others in the past and will do so in the future. If you want a glass store to hold your hand, then expect to pay for that service...although I thought they were all very nice.
We had gone to another glass replacement place for my car and they were very rude to us. Frustrated we took our car to City Glass and not only were they able to help us but they only took 15 minutes! They were friendly, organized, and I would recommend them to everyone!