Every time I have had a question about accessories and had to call a T-Mobile store, this NW Expressway location has ALWAYS gone above and beyond to find me the answer - where the other stores have not been so helpful...the store on MacArthur (23rd Street) literally stinks (Jason in particular might think he's just been asked to kill his grandmother rather than provide the correct answer to "do you have a holder for the DASH? - and he said "NO" but when the Rep from the NW Expwy store went so far as to call down to the MacArthur store for me to check for me (I live so much closer to MacArthur) and the Manager had to admit they had it (I had warned him not to speak to Jason) and now I get to go to the store and ask for Jason...then ask for the Manager when he tells me he doesn't have one! Anyway, my point is that when I have the time, I drive to NW Expressway to get my stuff because they provide superior customer service over the phone!
Ridiculously good customer service. July the 1st i visited for a new line for old phone. The 5th i decided to get a basic new phone for $4 a month since the visit on the 1st was so pleasant. A few clicks on her keyboard and BAM I'm hooked up to new phone, same new number. Same employee assisted both times, different crew each day and all were of like mind. They listened, replied and assisted me in what i was searching for with pricing,product and plan. If this location was able to do technical phone repairs, it'd be the god of all stores in OKC area. As it stands, it's perfect thanks to the People who occupy it.
I cannot say enough nice things about Xpress Cellular Repair. I went in there by chance when I was in Edmond and little did I know how fortunate I was! They are all extremely knowledgeable and took a lot of time explaining things to me. I ended up buying a used Samsung Galaxy Note! They showed me how to use it and I got a lot more training than I would have gotten if I had bought it through ATT. A few times after buying it, I had another question and they were very patient with me and helped me over the phone. I would not hesitate recommending them to anyone!