I visit this store frequently, along with some other Kinko's stores and other copy shops, and generally I'm very pleased with the service I get here. Occasionally there are crowds, but almost alway when I've been here there are adequate workers to handle them. I often go here to have a 4- or 6-page PDF file printed as a booklet. I've done this every month for over a year now (as well as for other types of jobs), and every time there has been someone on duty who could efficiently read the file from my flash memory device and print it to double-sided 11"x17" pages (plus 8.5"x11" center pages). They often have done this concurrently with serving other customers, and quickly take care of any defects (such as streaks or wrinkles) that appear in the copies. Some other Kinko's stores that I've visited were unable to do what I needed, or could do it only if I paid a $5.00 (or greater) surcharge. Full-color certificates on heavy stock that I bought last month looked beautiful and were finished quickly, even though other customers were being served at the time. The self-service machines (for ordinary photocopies) have also been in good repair any time I've needed to use them. (I can't comment on other services, such as laminating or posters.) Any store can become overwhelmed if a bunch of customers show up at once, but I think it's unfair to say that that's the usual situation at this store.
Cost:Quality:Speed - Best Ratio I'm a freelance graphic designer and I find the quality of printing, timeliness of delivery, and the overall cost of Rocket Color to be better than any other local printer in OKC, especially for short order jobs. Send them an email and let them know what you want, but this is a printing service, be sure that your image is high enough quality to print. If you don't know, ask a graphic designer, they can help you ;-) The cost spectrum is Excellent to fair, but Quality doesn't vary. You can get some decent business cards for ten bucks at a box store. These are better. You just have to feel them.
I have been getting all my business printing done here for over 10 years. I am a corporate trainer and they print hundreds of course books for me each year, ship them to the customers and do it all quickly and flawlessly. I never have to apologize for a printing mistake! Highly recommended!