We have a great printer that can really pump out the copies. It quit working, so we figured we needed to have the ink refilled. Due to our positive past experience..... ..... We called "Toner Refill". The new toner was delivered like clockwork. After replacing the cartridge, the printer still did not print. We called "Toner Refill", they said they would be happy to let us return our new cartridge we just bought, they would also be happy to look at our printer, to see what the issue might be. The owner himself checked out our printer. Well, sure enough..... our printer needed a new part, they ordered it, installed it, and our printer was back in a matter of days. "Vance" (the owner) even stopped by a day or two later to make sure everything was running smoothly. Absolutely!!!! And we couldn't be happier with our printer AND the service. I have to tell ya, the kind of feeling and service quality we have received VERY time from "Toner Refill" is like back in the Good ol'e days when business was done on a hand shake. Thank you for another pleasant experience.
I've leased and paid in full both my living room and bedroom sets. My experience with them the entire time was wonderful. They always worked with me if I had to pay late and their furniture is of good quality. Of course you're going to pay interest as if you would if you were leasing a car or house. They only show up at your door if you don't pay and don't communicate with them like a car dealership would repo a car. They are super convenient for those with bad credit or for person's like myself who can't afford to buy an entire furniture set upfront in cash. Just yesterday I returned to lease a brand new stove that they didn't have in stock. Although I came in right before closing, he called everywhere that might have that stove, and sure enough, he found one! Paper work and the delivery schedule was handled right then and there. They always go out of their way to help! Those who say that they have bad customer service are those who are irresponsible who don't make their payments and expect to keep the merchandise for free.
The Problem: I purchased a very nice refrigerator with some very small (almost unnoticeable blemishes), everything worked while it was in the store, and I was told I have a 90 day policy. After delivery and set up, the freezer was not cooling and both ice makers stopped working and then they brought a loaner and took my refrigerator to repair. The Ugly: When you call the store for updates on your item being repaired, they are back and forth, whoever answers gives whatever knowledge they may have off the top of their head, inconsistent information, poor customer service, poor communication, no ability to schedule pick/drop off effeciently. The Good: They do follow up, they back their product, Tobey ( the daughter) is very nice, follows up, does her best, and it seems like they are making an effort to have some customer service. Follow up on Previous Review: To the person with the roaches - For all the horrified reviewers, I did not have any problems with bugs of any type.