We have seen Dr. Massengale for about 10 years since we moved here. We have many choices but he is the best. The only time I have ever waited very much was when I had not made an appt. and was a walk-in. They once had walk-in times and those times could get very busy. I have appreciated that they can work you in right away if you have a problem. When my daughter had issues with her contacts, they saw her right away. Dr. Massengale is always kind and patient and seems to be very knowledgeable and up-to-date. We trust him and that is very important. Also, we try to use them when we buy our glasses too because we usually get such great service. Some places you buy glasses are hit and miss with sizing and the advice you are given but Massengale's has given us great care. They will order anything you might be looking for if you don't see on the shelf. Dean is the best we have ever worked with and we have lived several places. Nothing bad to say about Massengale's. If you don't love your eye doctor or if you need help finding the right glasses, give Massengale's a try.
Well I am just an old man. In other words I have been there and done that! Over the past few years I have noticed a degeneration of the ethics of businesses and our society in general, you would have to be blind not to see it. Action Optical is what I call Old School philosophy work ethics. These people have been in business just about as long as glasses have been invented. They are always friendly, professional, caring and ready and willing to bend over backwards to make everything they do for you a rewarding experience. When you walk out of this place you may say to yourself why can't all businesses be this way. A fair and great place to business...for those of you who want your glasses in an hour then go for it. But for those of you that want to have confidence in that your eye ware was done the best they could be then by all means shop here!
20+ years ago I had RK surgery. Due to this surgery, I have struggled with getting corrective lenses since my distance vision started failing about 5 years ago. I scheduled an appointment with Dr. Massengale. My experience was wonderful. He and his staff worked with me to get me fitted into soft contacts. I look forward to now getting fitted with new glasses. I was so pleased that I suggested my son see him also. After his appointment he told me " Mom, I've never had such a thorough exam". I highly recommend Dr. Massengale to you, especially if you have any out of the ordinary issues with your eyes. GREAT EXPERIENCE OVERALL.
The doctors are very nice, patient and thorough. The customer service that comes with the fitting however, leaves MUCH to be desired. Neither of my two kids was even fitted. They did not check to see if the frames were the correct size, or if their eyes were centered in the lens. Even after me asking. During the second kid, an employee wouldn't get out of the chair for us to be helped! I have 6 kids along with my husband. They could've had a lot of business but instead I will buy glasses from Eyemart. Disappointed.
My husband are not yet patients of Dr. Massengale; however, we hope to be in the future. We went to his business with a prescription from another Dr. and found the staff to be HIGH CLASS!. Donald helped us; he was so professional and thorough. He even asked my husband if he preferred to be called Mr. G____ or Kenny. He helped him find XXL glasses that were so perfect. We are so pleased to find a place that is respectful and courteous to customer. Highly recommend to everyone!!!!!
A friend of mine went there for years. A lens broke out of my sunglasses. I took them in today and a nice lady had them repaired right away at no charge. I checked out the frames for readers and found several that I liked. Due to their customer service, I am going to order RX readers at their shop. I am also recommending to a friend who needs a repair on his sunglasses.
My visit to Massengale Eye Care was an excellent experience! They handled my eye care in the most professional and experienced manner and I am a patient for life! The staff were all courteous and very friendly. The billing of my insurance coverage was handled quickly and very efficiently. Great place for all you eye care needs that will take care of you!
I have been a patient of Dr Massengale for over 20 years. I have good insurance and can go anywhere but I CHOOSE to see Dr. Massengale. He is not just an optometrist but is licensed to do medical optometry as well. He moved out of the mall to a nice building that makes me feel so relaxed!! New building and new staff make this my favorite Dr to visit!!!
Staff is extremely friendly and helpful. One the workers was very sweet and even gave my mother a flower for Valentines day =} it was a very kind gesture and even made her day. They have several frames to choose from that I couldn't decide which ones to get! Oh and some of their staff also speaks Spanish which is really helpful.
I had a wonderfull time with my family picking out our new glasses. My children are on SoonerCare, and we were shown 4 times more frame styles for sooner care than anywhere else. And they were made right the first time and fitted to us just like we like them.