Every time I have had a question about accessories and had to call a T-Mobile store, this NW Expressway location has ALWAYS gone above and beyond to find me the answer - where the other stores have not been so helpful...the store on MacArthur (23rd Street) literally stinks (Jason in particular might think he's just been asked to kill his grandmother rather than provide the correct answer to "do you have a holder for the DASH? - and he said "NO" but when the Rep from the NW Expwy store went so far as to call down to the MacArthur store for me to check for me (I live so much closer to MacArthur) and the Manager had to admit they had it (I had warned him not to speak to Jason) and now I get to go to the store and ask for Jason...then ask for the Manager when he tells me he doesn't have one! Anyway, my point is that when I have the time, I drive to NW Expressway to get my stuff because they provide superior customer service over the phone!
I cannot say enough nice things about Xpress Cellular Repair. I went in there by chance when I was in Edmond and little did I know how fortunate I was! They are all extremely knowledgeable and took a lot of time explaining things to me. I ended up buying a used Samsung Galaxy Note! They showed me how to use it and I got a lot more training than I would have gotten if I had bought it through ATT. A few times after buying it, I had another question and they were very patient with me and helped me over the phone. I would not hesitate recommending them to anyone!
Although this response is long overdue, we apologize for this error in communication and follow-through. We want to provide our customers with all the best service and clarity they deserve. If any of our customers ever has a question, comment, or complaint, we encourage them to give our Customer Service a call at 888-369-8647. We are always more than happy to try to resolve any issue at hand as quickly as possible.