I was looking for a new motorcycle shop, as the others I have visited in Utah were absolutely horrible. I can't count how many times the sales guys at other shops called me "bro". I'm not your Bro.....and no, I don't work out. Nor am I looking for my "next sick ride." The guys at Newgate were very professional and customer oriented. I was only looking for a new cover for the winter, and Dale was just chatting up. We talked about what kind of riding I do, and what I ride. I mentioned about getting a newer bike...and he showed me a couple used bikes. No pressure, very knowledgeable and courteous. Not once did he call me bro, or try to squeeze my bicep. Nonetheless, I had a beautiful 2012 bike under me in about 2 weeks. They even searched for the extra seat and windscreen from the original owner. I truly understand customer service - - and these guys nailed it. I was once a small business owner, I owned a Trek Bicycle Concept store, so I'm pretty quick to judge a poor business. 5 stars for Newgate Motorsports.
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I was perusing the KSL classified when I stumbled upon an ad for a 2012 Goldwing. I called to confirm the details Including the unbelievably low price. I went to the store to check it out and met Stephanie who was incredibly helpful. She answered all my questions and willingly agreed to let me take the bike out for a test drive. Everything checked out perfectly. There was no sales pressure. I put down a deposit got my financing worked out and picked it up two days later. They tell me they have a tech that has worked on Goldwings for thirty years so I took my 2003 Goldwing into their shop for service. I'll post an update about my experience.
I'd never been in the store before. I went looking for pads for a used jacket I bought. they didd not have pads but I had a great experience visiting the store. They had tons of used bikes out front to drool over. As soon as I went through the door someone was asking if they could help me. Upstairs they had tons of helmets, jackets and other goodies. Again once upstairs I had two different people ask me if they could help me. I'd certainly go back again. A lot of places ignore you but not these folks.