02/11/2012Provided by Citysearch -
Spent hours trying to call the hotel to double check booking and request a roll-a-way bed. Every time I called, I would be put on hold and hung up on. Hotel was under construction and dust was everywhere. The breakfast tables were covered in dirt. Every surface was coated with filth. It reeked of cigarette smoke in our ""nonsmoking"" room. My husband fell off the toilet due to a broken toilet seat. I could see that someone had tried to resist someone entering the bathroom due to the shoe and hand prints on the backside of the bathroom door. My family was coughing and hacking due to the dust/dirt/cigarette smoke in the air. When I tried to check out, the people at the front desk would not let me. They said I had to speak to the manager, Lopes, in the morning to get a refund. I said I didn't want to wait until the morning. I wanted a refund immediately and wanted to leave immediately. The front desk lady refused. I said there was no way for me to stay because I didn't have a roll-a-way bed because they were out by the time I got there so we were one bed short. The woman handed us a fitted sheet for him to sleep on on the floor. When I asked for blankets, pillows or something to make an emergency cot out of, she said they were out. I spent the night and was at the front desk at 9 am when the manager was to be in. He wasn't. I waited an hour and a half for the manager. When he finally showed up, he refused to refund me for the night even though I was forced to stay there in the unhealthy conditions. Eventually he ""graciously"" offered $25/room and canceled my second night. I complained to Choice Hotels International and they were appalled at his disrespectful treatment and my money was refunded. Choice Hotels attempted to call them and was repeatedly put on hold and hung up on just like I was! When they asked the manager to make amends with me, all he did was offer me 30% off my next stay at his hotel and an upgrade to a suite. I was so insulted. I would NEVER stay there again. I'd sleep in my car before I slept in such a dirty hotel with such an unhelpful staff.