Easy as Pie!! I love the customer service, the equipment, and convenience of the service. I hate having to load those heavy water jugs only to find out at 3am were out of water. Out of frustration I called BYOWater and they were so helpful. Their prices are reasonable, and they basically catered to me and my schedule. Stating" just give us a call and we'll be there when you need us" .. Wow I was really impressed with their hospitality and the phone call to setup service was painless...im glad I found them. Toni L.