In mybookOther Collection (edit)
Added to your other collection.
Removed From mybook!

We took this business out of your other collection.

U-Haul Moving & Storage of Odenton

Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Business Details

Hours:

Regular Hours

General Info:
U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most offer self-storage, boxes, moving supplies, hitch installations & sales, propane & online reservations.
Extra Phones:

TollFree: (800) 468-4285

TollFree: (800) 468-4285

Sponsored Links
Services/Products:
Public
Brands:
international
Payment method:
discover, amex, visa, master card, debit, all major credit cards, cash, check
Categories:
Van Rental & Leasing, Boxes-Corrugated & Fiber, Rental Service Stores & Yards, Trailer Hitches, Storage Household & Commercial, Trailer Renting & Leasing, Self Storage, Propane & Natural Gas-Equipment & Supplies, Moving Boxes, Moving Equipment Rental, Moving Services-Labor & Materials, Truck Rental

More »

Less »

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Overall
The local staff are usuall...

The local staff are usually very accommodating, but "corporate" uHaul is a very not-customer-friendly organization to deal with! I tried to prepay for a year, but asked for a discount of even 5% (military orders). They wouldn't do it.



Considering they pay 3-5% in credit card fees alone, you would think they would offer me some type of break. Nope! Then, I wanted to move out 1 day into the next month's rental period. Would they pro-rate anything off my $200 monthly rent? Again, no way! Talk about being inflexible in an economic time that demands flexible thinking. I've had a rental unit for over a year with them...loyalty does not pay here, folks!



The units are older, and not very well-sealed against the elements, spiders, etc. Indoor units have no interior lighting (just the light from the hallway). Limited access hours means no late-night moving of your stuff after work. I once had my stuff stuck in their freight elevator for hours because the door keeps breaking (in the C building) and it didn't open.



Staffing numbers are never adequate enough to handle uHaul truck rentals, storage unit sales, and regular-ole customer service. It's not the employees' fault, but "corporate" sets the labor cost targets (according to the staff I've spoken to over the time I've been renting here). Heaven forbid ever wanting to call and speak to someone from the actual facility. They're always too busy to answer the phone, which then switches you to the national call center operator.



Parking is cramped at the storage units, with rental uHaul trucks taking up most of the available lot space on most weeks. If you have an indoor unit upstairs, then you have to park at one of only two end-of-building stairwells. There's usually only room for one vehicle, maybe two, so plan accordingly.



For the poor condition of the storage units, lack of climate control (or lighting), limited entry times, and lack of overall uHaul company (corporate) customer service, I would recommend finding a different storage provider.



The only thing that is a positive is the employees (but not manager). They know the deal, and try within their limited area of control to make things better. But management and up? NOT in it for the customer...

01/10/2012

Provided by Citysearch - 
Overall
noHaul, noStorage, noWay!

The local staff are usually very accommodating, but ""corporate"" uHaul is a very not-customer-friendly organization to deal with!

I tried to prepay for a year, but asked for a discount of even 5% (military orders). They wouldn't do it. Considering they pay 3-5% in credit card fees alone, you would think they would offer me some type of break. Nope!

Then, I wanted to move out 1 day into the next month's rental period. Would they pro-rate anything off my $200 monthly rent? Again, no way! Talk about being inflexible in an economic time that demands flexible thinking. I've had a rental unit for over a year with them...loyalty does not pay here, folks!

The units are older, and not very well-sealed against the elements, spiders, etc. Indoor units have no interior lighting (just the light from the hallway). Limited access hours means no late-night moving of your stuff after work. I once had my stuff stuck in their freight elevator for hours because the door keeps breaking (in the C building) and it didn't open.

Staffing numbers are never adequate enough to handle uHaul truck rentals, storage unit sales, and regular-ole customer service. It's not the employees' fault, but ""corporate"" sets the labor cost targets (according to the staff I've spoken to over the time I've been renting here). Heaven forbid ever wanting to call and speak to someone from the actual facility. They're always too busy to answer the phone, which then switches you to the national call center operator.

Parking is cramped at the storage units, with rental uHaul trucks taking up most of the available lot space on most weeks. If you have an indoor unit upstairs, then you have to park at one of only two end-of-building stairwells. There's usually only room for one vehicle, maybe two, so plan accordingly.

For the poor condition of the storage units, lack of climate control (or lighting), limited entry times, and lack of overall uHaul company (corporate) customer service, I would recommend finding a different storage provider.

The only thing that is a positive is the employees (but not manager). They know the deal, and try within their limited area of control to make things better. But management and up? Just repetitive layers of corporate overhead and groupthink.

Sponsored Links
Map & Directions
People Also Viewed
Send to Phone
U-Haul Moving & Storage of Odenton

1480 Annapolis RdOdentonMD 21113

(410) 674-4882

Send this business listing as a text message to a mobile phone.

Cancel

Your text message was sent.

To opt out at anytime, send the word STOP to YP411.

To get a help message, send the word HELP to YP411.

There was an error sending your text.

Please try again.

Terms: The recipient of this text message may incur charges depending on their wireless carrier. Not all carriers are currently supported.

E-Mail
Message Business

What would you like to know?

Cancel

Sorry!

We were unable to send your message. Please try again later.

Add a New Collection
Oops! There was a problem saving the new custom collection.
Please try again.
Collection Name cannot be empty
Upload a Photo
(optional)

Remaining Characters: 100

Remaining Characters: 500

Cancel
Save
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback