Odenton Florist

They have a limited selection of fresh flowers. It seems to be mostly prearranged selections. I went to Giant and found they had a bigger selection. I'm sure there is more to their service but for the day I popped in they did not not suit me.

It won't let me give zero stars but I wish that I could.



My boyfriend who is in the Air Force sent me a floral arrangement from out of state. The flowers were supposed to be delivered Wednesday by 5 PM - nothing had arrived. The next day around 1 PM, flowers were delivered to my work address. The arrangement was sparse and the roses looked yellowed and curled at the edges. The green filler was floppy and looked like there was no floral "arranging" done...just shoved in a jar. I did not complain but my boyfriend did. The next day I was out at lunch and received a call from a cell phone number. When I answered, a woman named Sadie told me that she needed to know if I was at my location so that she could come and pick up my flowers. I immediately asked her what she was talking about to which she replied "The customer called and complained about the arrangement and I need to come pick them up." I was floored. What kind of customer service is this? You deliver my flowers LATE, crappy looking, and now you're telling me you're taking them back because you received a complaint? Keep in mind that she was NOT telling me she was bringing me the right arrangement or another one....just that she would be taking back my flowers. Sadie's only response to my complaint about the lateness of delivery is that "my computer was down" - NOT MY PROBLEM! Are you kidding me?



Sadie ("the manager") then would not answer any of my questions or respond to my complaints about her call - I was not yelling or cursing at all during this call. She also continued to talk over me - she said "I'm going to terminate this call". So she did and that was it. Not only does Sadie have horrible customer service skills but the shop cannot produce a floral arrangement better than something a 5 year old could make. Do not waste your money here.



Never again. DO NOT DO BUSINESS WITH THIS FLOWER SHOP! They are by far the WORST place I have ever dealt with it. I will be sure to get the word out to everyone I know about this shop and also filing reports with BBB.