i have used this company on & off for 14 years. They are so nice! And they are HONEST. If they don't have enough cabs to get you in a timely fashion they will not only tell you so you can decide if you want to wait or not, they will give you the number of a different company that might be able to get you there in a more timely fashion. I wish they had more cars...I would never use anyone else if I could get them to come all the time. Only twice could they not make it in the specified time & that was usually the driver stuck behind an accident or unusually heavy traffic, they would always call & let you know & ask if you wanted to call someone else. In the days before GPS, they would always ask you the shortest distance to where you were going, & if stuck, would ask if you knew a different route. So they have always been on the up & up. I have always had good drivers.