As a current customer of Oakland Volkswagen, I am disappointed to read the many bad reviews. I have been to many different dealerships in the past and Oakland was by far was my most satisfying experience. I purchased a 2010 Tourareg 2 from a overly nice sales man, JD Livesay (I highly recommend him). All of my questions were answered, along with more helpful information. I find it ignorant that the former customers are complaining about the pricing. I am quite positive when you go on to Oakland Volkswagen's website there are plenty of options starting with the word SEARCH. Search pricing, services, etc. If you had the common sense to research your next vehicle, or services, you would not be shocked when they give you your bill. As for customer service, I had no regrets what so ever. I actually had the pleasure of conversing with the owner, Michael Murphy, whom was very informative and reassuring. I will continue to go back for many reasons. Volkswagen of Oakland is a highly reputable dealership. I am extremely happy with my new vehicle!