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The UPS Store

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Business Details

19

years

in Business

Hours:

Regular Hours

SunClosed

General Info:
We offer in-store and online printing, document finishing, mailbox services, notary, packing and shipping, all tailored to fit your small business - locally owned and operated and here to help.
Extra Phones:

Phone: (510) 251-8860

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Brands:
shipping
Payment method:
all major credit cards, amex, discover, master card, visa
Neighborhoods:
Central Oakland, Oaksterdam, Downtown Oakland
Categories:
Fax Service, Packing & Crating Service, Mailbox Rental, Printing Services, Passport Photo & Visa Information & Services, Shipping Services, Notaries Public, Copying & Duplicating Service, Mail & Shipping Services

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03/18/2014

Overall

We shipped a glass vacuum chamber to an individual in Wisconsin. When it arrived, it was broken. We immediately filed an insurance claim.



It took UPS five weeks to process the claim, and it was unnecessarily time consuming for us. By that time, the package had been moved to Minnesota (to the original owner), and the receiver (in Wisconsin) had to drive for two hours to retrieve it, so he could have it at the original location for examination.



UPS picked up the package (for examination) in Wisconsin and denied the claim, but never let us know. They shipped it all the way back to Oakland, then called us to say that it was denied.



I give them one star, not because a package was broken, but because they shipped a broken package across the country without reason, and feel this is an injustice to the environment.

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The UPS Store

1714 Franklin St # 100OaklandCA 94612

(510) 251-8858

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